CompTIA A+ 802 Exam Training Courses

AnnBlodgett75 has created a series of courses to help herself (and others) to study for and hopefully pass the CompTIA 802 exam.


Professor Messer'sA+ videos

Wikiuniversity Computer Support Course


You can view the full exam objectives here:

===Description of the Exam from the CompTIA exam objectives: ===

The CompTIA A+ 220-802 examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills.

Successful candidates will also provide appropriate customer support; understand the basics of virtualization, desktop imaging, and deployment.

CompTIA A+ is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such, undergoes regular reviews and updates to the exam objectives.

The following CompTIA A+ 220-802 certification exam objectives result from subject matter expert workshops and industry-wide survey results regarding the skills and knowledge required of an entry-level IT professional. The percentages in this document represent the relative importance of the subject areas (domains) in the associated body of knowledge, and together establish the foundation of an entry-level IT professional.


% of Exam

 Operating Systems 




Mobile Devices






Ann's Notes:

So The 802 Exam tells employers that you know how to do at least 14 things:

  1. ASSEMBLE COMPONENTS based on customer requirements
  2. INSTALL devices PCs and Software
  3. CONFIGURE devices PCs and Software
  4. MAINTAIN devices PCs devices PCs and Software
  5. Understand NETWORKING
  6. Understand SECURITY and FORENSICS
  7. DIAGNOSE common hardware and software issues
  8. RESOLVE common hardware and software issues
  9. DOCUMENT common hardware and software issues
  10. use TROUBLESHOOTING skills
  11. provide CUSTOMER SUPPORT
  12. Understand VIRTUALIZATION
  13. Understand DESKTOP IMAGING
  14. Understand DEPLOYMENT

<Future link to article defining key words in this note >


Yep!  Well kind of.  This is the order Ann did/ made them in:

  1. Mobile Devices
  2. Windows Utilities
  3. Preferences and Settings
  4. Performance Monitoring
  5. Users and Groups
  6. User Account Control (UAC) 
  7. Remote Desktop Facts
  8. Application Management
  9. Windows Update
  10. Windows Backup
  11. Virtual Memory
  12. Remote Assistance Facts
  13. Component Selection Facts
  14. Windows Versions Facts
  15. Pre-Installation Planning
  16. Installation
  17. Post Installation  (UNDER CONSTRUCTION)
  18. Virtualization  (FUTURE COURSE)
  19. File Locations (FUTURE COURSE)
  20. File Libraries (FUTURE COURSE)
  21. File Extensions (FUTURE COURSE)
  22. File Attribute (FUTURE COURSE)
  23. File Management Commands (FUTURE COURSE)
  24. NTFS Permissions (FUTURE COURSE)
  25. Shared Folders (FUTURE COURSE)
  26. Offline Files (FUTURE COURSE)
  27. Workstation Security (FUTURE COURSE)
  28. Physical security (FUTURE COURSE)
  29. Social Engineering Facts (FUTURE COURSE)
  30. BIOS Security (FUTURE COURSE)
  31. Malware / Malware Protection (FUTURE COURSE)
  32. Authentication  (FUTURE COURSE)
  33. Password Facts (FUTURE COURSE)
  34. Encryption (FUTURE COURSE)
  35. Wired Network Security (FUTURE COURSE)
  36. Wireless Network Security (FUTURE COURSE)
  37. Firewalls (FUTURE COURSE)
  38. Proxy Servers (FUTURE COURSE)
  39. Processor Troubleshooting (FUTURE COURSE)
  40. Memory Troubleshooting (FUTURE COURSE)
  41. Storage Troubleshooting (FUTURE COURSE)
  42. Video Troubleshooting (FUTURE COURSE)
  43. Network Troubleshooting (FUTURE COURSE)
  44. Application Troubleshooting (FUTURE COURSE)
  45. Boot Process Troubleshooting (FUTURE COURSE)
  46. System Recovery Troubleshooting (FUTURE COURSE)
  47. System Errors Troubleshooting (FUTURE COURSE)
  48. Startup Error Troubleshooting (FUTURE COURSE)
  49. Security Troubleshooting (FUTURE COURSE)
  50. Notebook Troubleshooting (FUTURE COURSE)
  51. Notebook Maintenance (FUTURE COURSE)
  52. Printer Troubleshooting (FUTURE COURSE)
  53. Device Troubleshoooting (FUTURE COURSE)

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